New findings show how hands-on support can improve water sector cybersecurity

Cyber threats to water systems are no longer hypothetical. When attacks succeed, communities can face loss of trust, safety concerns, or service disruptions.

Today, Microsoft, in collaboration with the Cyber Readiness Institute (CRI) and the Center on Cyber Technology and Innovation (CCTI), is releasing a report that examines both the urgency of this challenge and what it will take to close the cyber readiness gap in the water sector. The report draws on a pilot program that provided water and wastewater utilities with practical cybersecurity training paired with hands‑on coaching, testing whether real-world support can meaningfully improve cyber readiness.

The findings point to a clear conclusion: improving cyber resilience in the water sector is achievable when training is paired with hands-on support and delivered through trusted sector partners. Because of the success of this pilot, the program is now a permanent offering, giving water utilities continued access to practical training and support to strengthen cyber resilience and better protect their communities from evolving threats.

Why cyber resilience in the water sector matters now

Water and wastewater utilities underpin public health, economic activity, and community resilience across all critical infrastructure. Yet recent assessments from the U.S. intelligence community and public reporting on cyber incidents underscore how exposed many systems remain. Even larger, well-resourced utilities have experienced cyber incidents, highlighting vulnerabilities that are far more pronounced among smaller operators serving rural and underserved communities.

Awareness of cyber risk is growing, but awareness is not preparedness. The challenge is how to move from growing awareness to sustained, operational readiness, especially for utilities with limited time, funding, and technical capacity.

What the pilot set out to test and what it showed

The CRI pilot was designed to answer a practical question facing the water sector: can accessible, behavior‑focused cybersecurity training paired with hands‑on support meaningfully improve cyber readiness?

Participating utilities used CRI’s free Cyber Readiness Program, which focuses on core cybersecurity practices such as strong authentication, software updates, phishing awareness, and secure data handling. Utilities also had access to CRI Certified Cyber Coaches, who worked directly with designated “Cyber Leaders” inside utilities to help translate training into policies, playbooks, and incident response planning. This model paired accessible training with personalized support to help utilities make meaningful progress despite resource constraints. The pilot revealed three clear findings about what helps and what limits cyber readiness in the water sector.

• CRI program improves readiness: Participating utilities reported stronger cybersecurity fundamentals, greater confidence responding to incidents, and the identification of previously undocumented, yet critical, gaps such as missing continuity plans and weak password practices.

• Hands-on support accelerates success: Utilities paired with a CRI‑certified coach were significantly more likely to complete the program than those participating on a self‑paced basis.

• Demand exceeds capacity: While interest in cybersecurity support is high, staffing shortages, limited funding, and dependence on third-party vendors continue to limit utilities’ ability to fully implement improvements. Participation data helps explain this finding: of the 113 utilities that expressed initial interest, 72 began the program and 43 completed it.

Implications for policymakers and the ecosystem

The findings point to a central takeaway for policymakers and the ecosystem: improving cybersecurity outcomes requires moving beyond sharing information to providing hands-on support that helps utilities implement and sustain change.

• Free resources are necessary but not enough: No-cost guidance alone cannot overcome staffing and funding constraints. Effective programs must include implementation support, like cyber coaches, to drive real outcomes.

• Incentives increase participation: Tying cybersecurity training to operator licensing or continuing education requirements helps embed cyber readiness into routine professional development.

• Trusted messengers drive engagement: Participation and completion were highest when programs were facilitated through established sector associations and networks that utilities already trust.

A path forward through collaboration

The lesson from this pilot is clear: cyber readiness improves when training is paired with hands‑on support and facilitated through trusted partners. But the findings also underscore a broader reality: lasting progress will require moving beyond information sharing toward approaches that build real, sustained capacity building on the ground.

At Microsoft, this work reflects a practical commitment to supporting cyber resilience across critical infrastructure, helping to move from awareness to action. Addressing the challenges identified in this report will require continued collaboration among policymakers, sector associations, nonprofits, and the private sector.

This work also complements Microsoft’s broader commitment to be water positive, including minimizing our water use and replenishing more water than we consume[1][2], by helping strengthen the resilience of the water systems and utilities that serve communities. Supporting practical cyber readiness is one way we can contribute to more resilient water systems for the future.

[1] Sustainability | Microsoft

[2] Building Community-First AI Infrastructure – Microsoft On the Issues

Tags: cybersecurity, Microsoft, sustainability