Jesse Zhang - Building Decagon - [Invest Like the Best, EP.443]
My guest today is Jesse Zhang. Jesse is the co-founder and CEO of Decagon, one of the fastest-growing AI customer service companies. Decagon provides a centralized AI engine to auto-resolve issues at any time, in every language, and across every channel. Jesse shares his systematic approach to finding product-market fit by asking potential customers exactly how much they'd pay for solutions. We explore why customer service and coding have emerged as the two clearest AI use cases for enterprises, and the key business and technical factors behind Decagon's momentum. We discuss the intense competitive dynamics of building in AI today, strategic decisions around building proprietary models, and deploying AI agents at enterprise scale. Please enjoy my conversation with Jesse Zhang. For the full
Introduction
PatrickMy guest today is Jesse Zhang. Jesse is the co-founder and CEO of Decagon, one of the fastest growing AI customer service companies. Decagon provides a centralized AI engine to auto resolve issues at any time, in every language and across every channel. Jesse shares his systematic approach to finding product market fit by asking potential customers exactly how much they'd pay for solutions.
We explore why customer service and coding have emerged as two of the clearest AI use cases for enterprise and the key business and technical factors behind Decagon's momentum. We also discussed the intense competitive dynamics of building an AI today, strategic decisions around building proprietary models and deploying AI agents at enterprise scale. Please enjoy this great conversation with Jesse Zhang.
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